Horrible Customer Service

When I moved a block up from where I used to stay, Telkom was kind enough to give me someone else's number - clearly they love it when random people spend countless hours on the phone trying to resolve something that should not have happened in the first place. Clearly Mr. Smith (who's phone I've been forced to answer for the last 3 weeks) have no issue with losing clients looking for his company (Fibre Sport Pools).<br> <br> I've spoken to all the departments in Telkom, been promised that a technician will sort it out 3 times now and I'm just dumbfounded that a company could claim monopoly in the industry even though their customer service is atrocious!