Horrible Customer Service

I have had the worst experience in terms of customer service from Telkom.

I got paid early in December and decided to pay my account straight away using EFT but telkom still debited me .

I phoned in on the 22nd of December to explain and get them to refund me and I have been calling almost every day and I still don't have my money back till this day .

They acknowledge that a refund is due to me, always tell me they are busy with my case and will revert back to me but they never do I would be the one to call them back for feedback.

I even spoke the a supervisor by the name of Patrick Peterson he assured me they will call me yesterday and I am still waiting for their call.

Telkom's Network coverage is horrible but their service is even worse. I regret ever being their customer and would never encourage anyone to ever deal with such nonsense .