horrible customer service

extremely disappointed with Telkom, a recently inquired with Telkom for an upgrade on my existing package of which i was told i don't qualify for an upgrade, but i do qualify for a migration. because of previous experience with Telkom and their migration process, i asked the consulted if this migration will in anyway affect my current contract with Telkom and the monthly fee that i pay, off which she rep**** no, everything will stay the same, that is my current contract will not start from 0 month, and i will still be paying the same amount because of the double data promotion that Telkom is running. but days later i found out that im starting a new contract with Telkom. i log a complain and was given a reference number, but when i followed up i was told that my case was closed with no feedback. i was transferred from sales to new accounts and billing department all saying they cant assist because im not at the right department. lastly, i went to Telkom store in Vaal Mall and still told the sam thing, they cant assist because they didn't help me with migrating the account. im so frustrated because my contract was expiring in 8 months, and now I'm starting another 24-month contract and i don't know who ta contact to resolve this.