Horrible Customer Service

I app**** online for the R199 Samsung Galaxy j7 Pro black Friday deal on the 24/11/2017. I then received an email stating someone would contact me within 48 hours . No one called I reapp**** for the deal on Sunday 26/11/2017, I then received the same email stating someone would contact me within 48 hours . This black Friday deal ran from the 24/11/2017 to the 26/11/2017. Telkom online sales emailed me on Monday with an automated email stating they tried to get hold of me , i only saw this email on Tuesday when they sent the same automated email. to which i rep****. i sent the email on Tuesday 28/11/2017 to ********** with my contact details and my id number as requested. Still no one contacted me or rep**** to my email. i bought the November deal online (R99 router) and was contacted immediately by an agent to finalize the deal. thus i thought i would receive the same service. I contacted Telkom on Thursday 30/11/2017 at 8.02 am to inquire why I was not contacted back . The agent checked my profile and said i had nothing showing on my account that i placed an order, and that i can no longer get the deal i app**** for. This is Horrible Service. I have all the emails to prove it.