NB
Nompumelelo B

1 reviews | Active since Sept 2019

29 Sept 2019, 21:58

Horrible customer service.

I had the worst experience of customer service today at the small Telkom kiosk at the V & A Waterfront. The Kiosk near Hi cellphone store and Musica. In retrospect I should not have bought there after this, I was just in shock.

There were three people working there. 2 ladies were busy with other customers. The one male who was free and on his phone (He looked coloured or indian, with curley hair. I am only giving a description as I did not get his name).

I called and asked to be helped. He looked me straight in the eyes and ignored me. Then one of the other ladies, who were already helping a customer, touched his knee motioning him to assist me. At which point he rolled his eyes, looked at me, sat for a few more seconds typing something on his phone, then walked towards me and just stood there.

I then asked if they had screen protectors for the Samsung A30. He then walked away to look in the drawer. At this point I did not want this clearly irritated individual putting the screen protector on for me. So I paid and decided I'd risk doing it myself.

Needless to say I now have several air bubbles on the protector and wish I had just gone to Incredible Connection. Worst part is that the biggest air bubble at the bottom left where the navigation button goes :(.

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Replies (1)
NB
Nompumelelo B's update30 Sept 2019, 12:35
Reviewer Update
Update, my phone fell onto my coffee mug. 2cm below it and the screen protector is completely cracked. I would like a refund.