Horrible Customer Service

I am writing to formally express my dissatisfaction with how my service cancellation and suspension have been handled. Although I will not detail every issue here, you can review my account history and cancellation requests submitted in May 2025.

Since the day I requested cancellation, this process has been a nightmare:

Credit limit not communicated I only became aware of any credit limit after my service was cancelled. Why was I not informed of this limit at the time I submitted my cancellation request? whose responsibility is it to increase the credit limit

Slow reinstatement process I’ve been told I'll have to wait 72 hours for an agent to be assigned and another few days for services to be reinstated. Had I missed a payment, I would accept this protocol. However, this situation is Telkom’s error—why am I being subjected to your standard lengthy process?

Liability for full invoiced amount I am now liable for the full invoiced amount, despite Telkom’s failure to follow proper contractual and procedural channels. If I had been informed of the credit limit earlier, I could have arranged payments within that limit. Instead, I am left waiting for Telkom to resolve its own mistakes.

I am deeply disappointed and significantly inconvenienced. This is far from a routine matter—Telkom’s errors make standard procedures inappropriate. I request that you resolve this immediately and waive any related penalties or fees.