Horrible customer service

<p>In November I took a contract with Telkom. It was a telemarketing offer. I took a 2 year contract on a R99 wifi router. The sales person omitted that 10 gig of the 12 gig data was to be used between 12 midnight and 5 o’clock in the morning. She further gave me a wrong number for cooling process. On the 7th day I managed to inform Telkom about the whole deal and I told them that I am cancelling the contract. I then received a sms stating that my query has been resolved. At the end of November Telkom debited R700 in my account. I called them and I received the same sms but they debited R800 end December. I have been calling them and come month end they debit between R300- R1000. I sent a cancellation form in January still nothing happened. Every time I call I am promised that someone will call me but no one calls. I am soooo tired that a multi-billion company is soooo ***********; to open a file and keep on updating the file because every time I call I am asked same questions and there is no information about my previous calls. To do a cancelation within said period.</p>