1 reviews | Active since Jul 2011
HORRIBLE CUSTOMER SERVICE
<p>So I sent an email requesting cancellation on the 31 Jan 2017, I emailed numerous times regarding feedback and no one got back to me. I emailed so many times saying someone must get back to me and they have a 21 days turn around. After emailing THE WHOLE TELKOM I received feedback this morning that a case has been logged, ONLY TODAY. NO MANAGERS CAN TALK TO YOU AND NO ONE CAN GET TO ME HOW FAR IS MY REQUEST FOR CANCELLATION.</p> <p> </p> <p>THIS IS RIDICULOUS, I EXPECT THIS TO BE EXCALATTED AND DEMAND FEEDBACK BEFORE END OF BUSINESS DAY TODAY.</p> <p> </p> <p>THE 21 DAYS MUST START WHEN THE 1ST EMAIL WAS SENT.</p> <p> </p> <p>TELKOM NEVER SEEM TO DISAPPOINT WITH THEIR ****PIE- NON EXISTANCE SERVICE.</p> <p> </p>
Hi
Case no: ********** 0
Hi
Case no: ********** 0
Today I sent emails for feedback and I get asked to send the cancellation from which was send on numerous occasions from 31 Jan 2017.
HOW DO YOU LOG A CASE WITH NO FORM, THIS IS RIDICULOUS I CANT BELIEVE THE LEVEL OF DISRESPECT AND LACK OF SERVICE. BUT YOU CAN DEBIT MY MONEY VERY QUICK.
I HAVE BEEN WAITING FOR SOMEONE TO MAKE CONTACT WITH ME SINCE THE BEGINNING OF FEB.
WOW, I AM DUMBSTRUCK
Today I sent emails for feedback and I get asked to send the cancellation from which was send on numerous occasions from 31 Jan 2017.
HOW DO YOU LOG A CASE WITH NO FORM, THIS IS RIDICULOUS I CANT BELIEVE THE LEVEL OF DISRESPECT AND LACK OF SERVICE. BUT YOU CAN DEBIT MY MONEY VERY QUICK.
I HAVE BEEN WAITING FOR SOMEONE TO MAKE CONTACT WITH ME SINCE THE BEGINNING OF FEB.
WOW, I AM DUMBSTRUCK
CAN I NOT GET AN AUTOMATED RESPONSE, CAN A PERSON WORK ON MY QUERY.
I AM STILL WAITING FOR A MANAGER TO CALL ME BACK SINCE MONDAY.
I WANT FEEDBACK ON THIS ONE AND WANT A PERSON TO CONTACT ME TO GIVE A PROGRESS REPORT.
CAN I NOT GET AN AUTOMATED RESPONSE, CAN A PERSON WORK ON MY QUERY.
I AM STILL WAITING FOR A MANAGER TO CALL ME BACK SINCE MONDAY.
I WANT FEEDBACK ON THIS ONE AND WANT A PERSON TO CONTACT ME TO GIVE A PROGRESS REPORT.
STILL NO RESPONSE, CONTINUEING WITH YOUR NO ****PIR SERVICE.
STILL NO RESPONSE, CONTINUEING WITH YOUR NO ****PIR SERVICE.
STILL NO RESPONSE, A MONTH.
NO CONTACT, AS MENTIONED SOMEONE WILL CALL ME AND STILL?????????????????????????????????????????????????????????????????????????????????????????????????????????????????
STILL NO RESPONSE, A MONTH.
NO CONTACT, AS MENTIONED SOMEONE WILL CALL ME AND STILL?????????????????????????????????????????????????????????????????????????????????????????????????????????????????