Horrible Customer Service

<p>Dec 9, 2016</p> <p>1 week ago</p> <p> Telkom 3.1</p> <p>Telecommunications</p> <p>Disgusting Customer Service</p> <p>by kiezcan 7</p> <p> </p> <p> Dec 1, 2016</p> <p>1 week ago</p> <p> Telkom 3.2</p> <p>Telecommunications</p> <p> </p> <p>I don't care attitude</p> <p>by kiezcan 6</p> <p>I have a 2 meg adsl line contract with Telkom, I notice that from 23.11.2016 my adsl line was down to 252 kbps. I logged a call at the call centre on the 25.11.2016 and have received no feedback from Telkom. Yet they continue to bill me at the full rate. Disgusted and traumatised by the lack of professionalism and business sense. Telkom reference number 579CNK251116</p> <p> </p> <p>Share</p> <p>Follow</p> <p>Like</p> <p>TelkomSA rep**** privately:</p> <p> </p> <p> Dec 2, 2016</p> <p>1 week ago</p> <p>Hello kiezcan</p> <p> </p> <p>The fault is currently awaiting the dispatch of the next available technician.</p> <p> </p> <p>A copy of your post has been escalated to our assigners for urgent assistance.</p> <p> </p> <p>Regards</p> <p> </p> <p>Noleen</p> <p> </p> <p>Telkom Social Media Team.</p> <p> </p> <p> </p> <p> </p> <p>Despite brining my issue to Telkom over a week ago, nothing has been done to resolve my problem. Empty promises from the media team is all I have. Would be nice if the approach to resolving customer problems is given top priority instead of collecting payments for services not rendered.</p> <p> </p> <p>Ref: ********** 0</p> <p> </p> <p>***</p> <p> </p> <p>All these reference numbers are a total waste of time and just makes you process look smart yet useless.</p> <p> </p> <p> </p> <p>Share</p> <p>Follow Like this review</p> <p>Request Help</p> <p>Supercharge</p> <p>Convert</p> <p>TelkomSA rep**** privately:</p> <p> </p> <p> Dec 10, 2016</p> <p>1 week ago</p> <p>Thank you for making contact with us.</p> <p> </p> <p>Please be assured that this matter has been escalated to the relevant person dealing with your post. </p> <p>Your reference number is being attended to and feedback will follow.</p> <p> </p> <p>We apologise for any inconvenience caused.</p> <p> </p> <p>Kind regards,</p> <p> Telkom Social Media </p> <p> </p> <p>A telkom representative from the accounts department called to tell me that my issue is now closed and the have made a adjustment to my bill. I rep**** and told her that my issue is not closed and she must check the reference numbers. It's clear to me that this approach from Telkom is only to their benefit. </p> <p>Reference number is ********** 6</p> <p>Valencia Jubti </p>