Horrible Customer Service

I logged a change of address with Telkom mid March for the end of April - Tried to be proactive to avoid their extreme delays. On the day scheduled 27th April, I was told I logged the call to move my line from and to the same address. Firstly I am not dumb enough to submit such a log, further to that the system wouldn't allow it.<br> Now after I corrected the addresses, I was told the soonest they have a tech avail is on the 15 May. These Telkom vans are driving past my house everyday and this house already has a line setup (Telkom bill by post). I don't see why this cannot be done sooner. Also .... you need at least 30mins before somebody picks up from the call center and the most frustrating thing is the voice prompt telling me that it will long for somebody to answer!!!