Horrible customer query resolution

Case number ***8 I have been trying to get this matter resolved since 01.04.2021 with no success or feedback Telkom has been granted access to debit my account but not the contractually agreed amount. I have not mad any purchases and your advisors are aware and I was advised to be refunded. As per Pasa regulations, we urgently need to rectify this The case keeps being closed but I still have not been refunded or been contacted as to why you keep closing the case I received an invoice 01.05.2021 that suggests that the amount debited was R 269.00 but this is inaccurate as you have debited again R471. I have called this morning and both consultants saw it fit to drop the call me. Are they not well trained to resolve customer queries? Should the request be too tough, is the no one to report to for further assistance by a team manager? I honestly regret opening this LTE because Telkom cannot hire well trained staff. I require my refund for both the months and kindly request to have efficient service. This is query has been open too long

Should Telkom not see fit to assist, I kindly need your complaints resolution to have this escalated to the relevant legal parties