Horrible Customer Experience at the contact centre

I app**** for router 3 weeks via the online platform for the 2G which was R149. I received a call on the following number ********** 88 whereby the application was done telephonically. The consultant advised me that they have another deal which is 5,5 g anytime and 10g night surfer for 24 months for an amount of R99 which I accepted. I have been trying to call the consultant centre on numerous occasions whereby I need to see the Terms and Conditions that I have taken up. I have been advised that I need to call 081180 who advised that I need to speak to the sales department on 10213 who again advised that I need to go back to 081 180 again was advised that they cant help that the sales department are the only ones that will be able to give me the T's and C's. So far and have had the worst experience with the contact centre as they are the most unhelpful and clues agents there is. I am now told to wait for the 3 February for the billing invoice. I just think that more training is required at Telkom