Horrible customer experience???

I am beyond the level of been angry to be upset. I have been consuming so much airtime and it just depletes strangely. Saturday I purchased data worth R140 which is a 2G and one also gets a 2GB which is a night shift data. I didn’t use much of my data and I went to bed but when I up I notice a gig is taken.

Yesterday I was not feeling well at and I arrived home around 17:30 at 18:00 I was in bed until this morning 07:00. Today around 12:00 I get a message that my data is finished is how only god knows as TELKOM cannot advice.

I called TELKOM and am agent called Mbali Ngela who lakes customer service was not at once again unable to assist. They tell me I was active on the Internet during the hours I was dead asleep. I am using an iPhone and I know what apps to switch off to not use data or background apps.

I asked to speak to a team leader or manager and the response was no because it is data query and they cannot let me speak to a mangers. Manger on shift was Busi.

What annoyes is I am told of stats which I do not know off and the fact I cannot speak to a manager or get a call recording. Their excuse for not getting a call recording is that i need to get a court order first.

What’s sad is that I have no choice but to buy another data.