Horrible connection speeds

<p>Ok, I'm paying for the "Uncapped" LTE internet.</p> <p>At first it was great providing fast speeds, great support. But for the past few months, the quality just dropped, speeds went down, and for the past few weeks it takes me over 10 minutes just to open the main Google search page.</p> <p>I've called and got a case number. I missed their call today (was busy driving) and when I called the number provided, and got put through to the appropriate department, they just cut the call. THEY cut me off. Twice.</p> <p>So, now I have horrible connection speeds (after 12 it picks up a small bit).<br />The connection is so bad I can't even do a speed test. One time I could do it and the download speed was 0.2 and upload 0.05 (waited 30 minutes for the results).</p> <p>A few months ago i got a email saying that I was using way too much internet and could possible get throttled, so I lowered my usage. Even when I first got the deal, I specifically asked if there is a "soft cap" or if it will get throttled and I was told NO, there isn't a soft cap and there won't be any throtteling. So why on earth sould I worry about the usage? We are 3 to 4 people using the internet, each using the internet for themselves, and now we get bad connections and bad service?</p> <p>My case ref nr: ********** 3</p> <p>I was happy using this service as it provided a solution to a problem that restricted me from getting internet access where I live. At this point I'm very tempted just to cancelling everything and looking for something somewhere else.</p>