MS
Morne S

1 reviews | Active since May 2015

19 Dec 2015, 14:56

Horrible communication and no stock

I app**** for a Telkom cellphone contract around 2 weeks ago online and awaited contact from Telkom. I was told I would be contacted within 5 days of applying online. To this date there has been no response from Telkom. I then decided to go in store a week ago to apply for the contract. I was told that they are out of stock, but should get the phones within the next week or two, which I was fine with. Today we went there to see the status of the stock, only to be told that stock would be arriving in 3 or 4 weeks time. I am currently sitting with a phone that barely works and desperately need to get a phone. I then decided to take another cellphone only to be told that they only have stock of 2 phones(both completely out of my price range). How can you advertise 20 phones when you only have 2??? Why should I wait almost 2 months just to get a phone from Telkom? I have to use Telkom as they have the best signal in our area as we stay in a farming area out of town.

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Replies (1)
Telkom
Telkom's reply20 Dec 2015, 06:43
Official
Hello mornevanstraaten,

Kindly note we have escalated your query with our SalesTeam.

An investigation into the incident is currently underway and feedback will follow.

Should you need to contact us for any further questions please contact us via Email: ***.

Your reference number is SM179883.

Regards
Frank
Social Media Team
***
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