Horrible Collections and Harassment!

I had a Telkom mobile contract which came to an end and was switched to prepaid. I then had constant network issues and had to port my number from Telkom. I enquired regarding this insurance cover on 2 occasions, (1) on contract end (2) before porting my number to a different provider.

(1) When the contract ended, I was advised debit orders for insurance would continue as per normal and I would be covered. (2) When I requested to port number away from Telkom, I asked if I needed to deal with admin plus directly as the number would be moving away from Telkom and I was advised that debit orders would continue as normal and did not need to change anything.

I paid R295 x 8 months after leaving Telkom. Once I needed to claim, I was advised of a clause that I had changed networks and I was no longer covered of which I cancelled my insurance. Telkom continue to pursue payments for this insurance as they claimed I cancelled before they took their last debit order. My query to them was (1) You just confirmed I was not covered ever since I was no longer your client, why do you still want to take a payment after I have paid you R2 360? (2) Secondly I requested the phone call which advised I would be covered but until today I have never been given the call recording. Customer service was horrible and I was sent from pillar to post with no one willing to listen until I opted to reverse their debit orders. They sent Nudebt to collect this R295. I continued to dispute this in principle however I continued to receive harassment from Nudebt. On the 22nd of September, Telkom took a payment of R497.97 from my account which settled what they claim I owe. I have informed Nudebt that I am tired of their harassment even at 3am in the morning for Telkom Insurance which I still believe I should not need to pay. Why am I being harassed for an amount I paid!