Horrible billing and account services at Telkom

Telkom Billing and Accounts

In October i asked Telkom Consultants to change my banking details. I even sent them a confirmation from the other bank. Which they did not, and i thoroughly asked them to veryfy the debit order date. I waited for November Debit order to go through but it did no. December again and January and i started getting SMSes that i will be blacklisted and loose my Telkom services. I was then odered to make a direct payment, which i managed to get it through by the consultants at the Telkom store. In Jan i thouroghly verufy my banking details and debit order date, i even ask when will the debit order go through, they said once payment has been cleared. Come February no debit order, i reminded the consultants the day before the debit date, and they chnaged and said the debit order will be on the 28th. Waited still no debit order, i sent an email and requested explanations. The consultants are so air headed and rude, and just respond as though they do not want to assist. I mean its not even my fault that they not debiting every month.

To resolve the process, i asked they cancel my account and send me the total estimate cost to terminate my contract early. They say "R1600" what are the possibilities of that if i pay R398 p/m. Their answers are just random and lack sense of urgency.

I cant beg Telkom to debit their and they also cant force me to make ups and downs depositing to them. Whereas the initial agreement was a debit order at a specified date. Can they cancel my contract already and remain with their horrible service.