Horrible Bad Customer Experience at Fourways Telkom Store

I waited for 45 mins in order to do a sim swap for my sim card, after i had tried several times to find a self service option which apparently does not exist. Only to be rudely told by the Nomfunsi (or whatever her name is) that i need a green bar coded ID. Mind you, I have my drivers license with me. When I informed her that i just moved houses and have misplaced my ID book, she tells me that i need to apply for a temporary ID Card which can take forever and iu desperately need to do my banking (which i cant do because my OTP is sent to my cellphone number). How inconvenient and totally useless Telkom is . A ****py ****py telecoms provider.