SW
Sanet W

1 reviews | Active since Dec 2009

08 Feb 2021, 18:38

HORRIBLE BAD BAD SERVICE

I have a cellphone contract with telkom for the last 8months. For 8 months I have been complaining about the horrible coverage at my office/home....after 100 of calls they sent out an technician to check. He confirmed that the coverage was very poor. Telkom phoned and said they will install a booster or antenna to improve the signal. that was last year November. Today still nobody came nor gave me feedback. I have been phoning them from 14h00 till 18h00 today...each and every person tells me to phone another number...if you do ...THEY AGAIN tell you to phone another number and so on and so on and so on...with no results. Then I tried to do a complaint through the app on my cellphone...but this app does not take my cell number nor my landline number (keep on saying it is wrong)..... I phoned for the 7th time today 10210 and the lady confirmed that there are no such problem/complaint. And I should have spoken to the technician to get the problem solved....the technician said that Telkom customer care will phone me and they problem will be solved within 3 weeks...(that as last year) Now I sit with a telkom mobile phone that is costing me a fortune in calls that keeps on dropping.

I CANT COMPLAIN NO WHERE... EACH AND EVERY ONE JUST PASS THE PROBLEM TO SOMEONE ELSE........

I struggle with my telkom emails........ALSO NO ONE COULD ASSIST.......WHAT THE HELLLLLLLLLLL

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