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Bafedile M
1 reviews | Active since Nov 2014
06 Jun 2022, 15:35
Horrible
The Telkom sales team calls me. Supposedly upgraded my account. Debits on Old account (R300) and the newly opened account (R300) which was supposed to be an upgrade. You call their callcentre nobody knows who called you for the upgrade. To close your old account - You're told there's an R800 cancellation fee. Upon enquiring- Where's this new SIM card I'm supposed to get (New SIM), no tracking. I get told it's an outsourced company that called me and they can't track on their system. So I'm paying for data that I don't use, and Telkom don't know who called me, can't close the account, but somehow the money goes to them - That they can track
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Bafedile M's updateReviewer Update
06 Jun 2022, 15:43In a nutshell. When you're called by a 'Telkom' agent, ask yourself: Are they really a Telkom agent. They can't be traced when you're supposed to receive your goods. The entire callcentre doesn't know them.
BM
Bafedile M's update06 Jun 2022, 15:43
Reviewer Update
In a nutshell. When you're called by a 'Telkom' agent, ask yourself: Are they really a Telkom agent. They can't be traced when you're supposed to receive your goods. The entire callcentre doesn't know them.