Horrible and unprofessional service

On the 23/07/2019 I took out a cell phone contract with Sizwe from the sales department for the Iphone XR on the free me 2G, he advised me that the colour that I wanted was not in stock, I in any case I agreed to the contract and said that he could go ahead . On the 24/07/2019 I called into the contracts department asking them to please cancel the order as i want to go into a store and take my contract out, the agent that I spoke to advised me that she will send through the cancellation notice to the relevant department and that my account will not be debited. I called in again on the same day towards the afternoon to confirm that the cancellation will happen and that my account will not be debited, and i was told that it is cancelled. I received a notification from my bank on the 25/07/2019 telling me that Telkom has debited my account with R749.00, i immediately called in to Telkom and was advised that my cancellation request was actioned and that my order was cancelled...I spoke to Sibusisiwe Felicia Nyuswa, who advised me that she will get an update and keep me in formed, up until today I still have no feedback. I eamaild Sibusisiwe Felicia Nyuswa who promised me that she will get back to me, I have been ignored by her since the 30/07/2019 I then spoke to William Lethogonolo Tsolo, who has also been ignoring me and all my emails sent to him regarding my dispute since the 31/07/2019

It has been almost 3 weeks that I am waiting on feedback from someone in Telkom in regards to my refund. This is extremely urgent now, My issue now is , WHY WAS MY ACCOUNT DEBITED if I was assured that I wouldn’t be ??????? How much more longer do I need to wait for my refund???

Please arrange for someone to respond to my email urgently.

Kind regards