Horrible and unprofessional service

today 02/12/2023 I received a horrible service from one of your sales agents. From the start of the call she was busy chatting with friends, even though I kept on saying hello she ignored me. I kept quiet for her to finish her conversation then she attended my query. It felt like I was bothering her, I'm sorry for that. Please let her know that I'm sorry for interrupting her. I advised her that I was advised by the previous agent that I was going to receive a call and I will be required to accept the debicheck, however when Telkom called me i was at work and we are not allowed to be with our phones at work stations hence I couldn't pick up the sales team calls. First she told me that she couldn't find my application. I was already told that by Facebook team. She said that she will assist me reapply. I gave her all my details and she told me that I was going to receive an sms so I must give her the OTP. The sms didn't come through and when we were doing debicheck same thing happened, so she suggested that I hang up then I will receive the debicheck sms, then she will call me. Its more than an hour she hasn't called me. I guess she continued with her conversation peacefully. On my end I'm clueless as to what to do next, maybe when their done with their conversation can they call me and let me know what to do next. I have accepted the debicheck even though there was no contract read. This is horrible and unprofessional service