Horrible and unprofessional Customer Service from Mbalenhle Shezi

Good Day

On the 22/ 05/2018 I received a call from a lady called Mumina from Telkom who offerd me an upgrade of my 2016 contract for a Mobile Wi-Fi router . This lady told me that I do not have to call in to activate the sim card as it is an upgrade cause I told her there is no need for them to send me a new sim card . She promised me that as soon as the delivery is done my sim card will be activated.

On Friday the 25/05/2018 I have received Huawei Mobile Wi-Fi Router. The old sim card I was using has no data still ever since Friday, when I check new sim card it says no service.

I called the call center where I had to hold for plush +-15 minutes . I spoke to Nobuhle who said she is unable to assist me or transfer me to the lady who that I Spoke to and asked me to call 10213. I called 10213 and I had to hold for 45 minutes where I finally spoke to Mbalenhle Shezi who was so *********** and not willing to help me at all and told me she is unable to assist me and asked to call a different number . I told her I am not going to hold for another 45 minutes on a different number . I asked to speak to a manager and she put me on hold after a while she came back and told me no one on the floor is available to assist me and gave me no solution. I told her I need a solution not excuses she needs to ask her manager to call be back .Mbalenhle told if that's what I want she can do that but no one will call me back and she can not transfer me anywhere ans secondly even if the takes my details she can't guarantee that her manager will call me back . I asked her to check who was the person i spoke to, she said she can't see any upgrade of the contract or the person I spoke to the the contract I initially did in 2016. I asked if the manager is still not available she asked me to hold while she checks. She came back a while later and told me she is transferring me to the floor manager I asked her who is the floor manager. She said she can not tell me the person's name they will introduce themselves to me. She knew very well she was not transferring me to anyone she muted the phone and i waited for more than 30minutes without anyone attending to me . This is the shiftiest service ever to receive from a call center agent. Telkom needs to train their agents this is not acceptable Mbalelenhle does not know what client service is SHE NEEDS TRAINING!

I need this to be attended ASAP. Agents should stop making empty promises to the clients. I am paying Telkom I am not getting anything for free.

Regards ,