HORRIBLE AND SHOCKING EXPERIENCE

hellopeter ref no:SM177385. I received an sms confirming that the ********** account that was opened using my ID number has been cancelled. but I requested Telkom two weeks back to send me a letter as a confirmation and im still waiting. im in a process of buying a property and that account still appear under my credit record. please do the right thing and send me a letter. I still demand an explanation from Telkom on how did this happen since I have never lost my ID book /Drivers license. I believe it will be fair for me to know so that I can advice fellow SOUTH AFRICANS since most of them like me still think a ********** accounts can only be opened once your ID book /Drivers license is lost/******. One of your consultant mention to me that the account was opened somewhere in Cape Town while im staying in Pretoria.