Horrible and poor service

It is now October 2017 and i am still awaiting on feedback from Telkom regarding my billing complaint.

I have now received 3 bills from Telkom, each bill over R700 again billing me a 10mb line which i don't have.

On Saturday the 30th September I went to Telkom mobile in N1 city mall to take out a contract of R219 a month for my sister. The application went to management for review and than declined due to the fact that Telkom said im in arears!!!

The day I took out a landline contract with Telkom was the worst i could have done. Below is a string of emails that i have send to Hellopeter an Telkom Head office with no response.

Good day

Telkom landline: ********** Email: ********** />Cell number: ********** Alternative number: ********** Work number: ********** Account number: ********** 13395

I received a statement on the 11/07/2017 from Telkom Billing Department advising me that my balance is R710.60 which is absolutely absurd!! I contacted the call centre billing department this morning 12/07/2017 at 11:43 and spoke to the consultant Neliswa Rosemary Ngesi who provided me with the attached statement.

This is what I am being billed for but don’t have;

1. DSL Fastest Bundle R372.81 2. Home uncapped 10mbps R583.51

Now for the 3rd time, I have a 4mbps / ADSL line with Mweb and a line rental with Telkom. I DO NOT have a 10mbps line with Telkom so why am I being billed again for the 10mbps line????? I had to paid Telkom last week R1150 for the 10mbps line because according to you people the account was in arrears but no one came to install a 10mbps line which in my opinion is ********** !!!!!

This is now the 3rd complaint letter I have send and I see that the previous 2 disputes was POINTLESS. I am tired of explaining myself to Telkom like a parrot, therefore I am now taking Telkom to the OMBUDSMAN.

I would appreciate it if Mr Sipho Maseko can get back to me asap.

Regards Zaynodean