Horrible and pathetic treatment and service at Telkom

In December 2017 i cancelled my mobile contract which was due for renewal. Today is the 3rd month and my contract still has not been cancelled and Telkom is still debiting my account.

- On the 11 December 2017 I sent my cancellation form to their cancellation department ********** and i got an auto reply the same day to say that they have received my form and that they will attend to my request in 21 business days.

- On the 08 March 2018 i then followed up because i realised that they were still debiting my account for the contract i had asked to be cancelled. I spoke to Pulane Mogase and she asked that i re-send her the cancellation form which she was going to forward to her supervisor for an immediate cancellation. She advised that it will take 24 to 48 hours.

- On the 12th March 2018 i made another follow up and i spoke to Lethabo Magagane and she also did an escallation to her supervisor.

- On the 15 March 2018 i made another call to Telkom to follow up on my request and to my surprise my contract had still not been cancelled. I spoke to a lady called Andile and she advised that she will also escalate my issue and that i should expect a call from them on the 19 March 2018 which i did not get.

- Today is the 23rd March 2018 and i followed up again. I spoke to Mikateko Mafuwane and she advised that there is no cancellation form attached to my contract and that my contract is now on a month to month basis. After i have been holding on the phone from 10h24 to 10h45 Mikateko comes back to me to tell me that she will ask her supervisor to do an immediate cancellation and that the supervisor will call me back when she is available to confirm some details. I have not used the number to be cancelled in 2 months and yet Mikateko told me i will be charged for minutes i did not use.

At this stage i would not mind even cancelling the data contract i have with them so that i can have them off my back as the service and treatment i am receiving is just horrible. The agents are *********** and cannot handle customers and the supervisors are never available and they are also useless. I would not recommend Telkom to anyone because clearly they are ******.