Horrible and pathetic service

<p>I obtained a Telkom mobile contract by applying online for their R269 Huawei P9 Lite Free-me package. The contract was incorrectly captured to a Smart Plan 100 package. Firstly I did not get my initial debit of R269 back as promised. I believe that is an external sales provider who did not reverse this amount from my bank account. Secondly, when I requested to change my package to what I wanted, I was charged R3782 migration penalty fee. I logged a query, have not heard back. I then decided to stop the debit order at my bank because my query had not been resolved. Now I'm being sent a demand to pay my account which negatively affects my credit record. This is the worst service I have ever received from a provider who claims to have a good reputation.</p>