Horrible and Pathatic experience

I open the Telkom account on 2012. Since then I have been using it with no problem. Off course there and then I would experience problems that didn’t warren complain. On 14 May 2019 I ran out of data which I didn’t take it to heart because I thought to myself that something went wrong. To my surprise on June 14 June 2019 I ran out of Data again. I don’t think it was/is a coincident I then called Telkom Call Centre on 14/06/2019 @ 20:49 was spoke to Tshegofatso Mokone who assisted me to log the case (Ref no: ***1) I immediately requested to talk to her manager and no-one was available and she asked Tony Venter to take my call which she didn’t. Tony told Tshegofatso that she will call me back once she is done with what she was doing. Because I don’t matter to Tony she didn’t bore to call me. 15 June 2019 @ 07:06, I called again and spoke to Zama how hang up while talking to her. I called again and spoke to Julietta Lunga @ 07:11 and requested a manager, guess what: no-one is available. And Julietta told me that her leader (Chaimane Ma***o) will call me after 07:30am which she did. I explained myself to her and about my experience with Telkom. She explained that the investigation will be opened and necessary department will assist within 72 hours. I received an email from Sithabiso Hlongwane with an attachment that is full of jargon that I don’t understand what it means. I awaited a full report of my complaint and on Saturday 22/06/2019 @ 13:10 when I call again and spoke to Sphiwe Tshibasi who with attitude tells me that they don’t have an alternative number to call and the case is close. Unfortunately, she doesn’t understand that I am frustrated and angry and she throws her attitude to me. If they didn’t have an alternative number how did Chairmane called me? Guess what: I asked to speak to the manager, no one was available, trust me I swear.no one. I insisted that I want to talk to someone. Sandile Phuti then avail himself after 5-8 mins of waiting He said nothing new than what I know. He said the only thing he can do is to escalate the matter back to Sithabiso for further clarity. I since asked Chairmaine that I want to speak to Tumelo Motlhahlale and I am still waiting

The service at Telkom is pathetic and horrible.

Thabang Mafora *** ******088 (alternative no)