GM
Gasbene M

1 reviews | Active since Aug 2010

16 Mar 2017, 12:38

Horrible and disgusting service am experiencing from this company

<p>On the 21st of January 2017, i app**** for home internet Uncapped with the guy by the name of Guy outside The Grove mall. he mentioned that the whole process will take 7-10 working days. 10 days later i sent him a message asking what's the delay, he asked me to wait for another week. A week later he asked me to call 10213, that's when i was told my request was closed because Telkom couldn't get hold of me, which they called my old numbers after i have specifically given them my correct details. </p> <p>the request was logged again, on the 1st of March some guy comes to my house, and tells me he can't do anything because someone needs to come and install a pole and a cable. Mind you that i took a full day off just to hear that nonsense. </p> <p>on the 3rd of march i called Telkom again and i was puyt on hold for 40 minutes. </p> <p>Then i went to the telkom branch in the grove mall, the consultant lady then told me that she can't help me because i app**** on line and i need to call 10213.</p> <p>the 13th of march i called again where i was told that htis has now been escalated to the senior person and the pole guy. Both will call me before cob. no one called me. </p> <p>Today, the 16th march i was told there is a problem underground. Now the story is changing. </p> <p>So i have been waiting for almost 3 months for a line and an internet to be installed in my house.</p> <p> </p> <p>Now that's utterly the worst service in history i have ever experienced. </p>

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Replies (2)
Telkom
Telkom's reply17 Mar 2017, 09:23
Official

Good Morning Gasbene,

Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team

GM
Gasbene M's update07 Apr 2017, 09:58
Reviewer Update

I seem to be the only one experiencing the level of disgusting service am getting from this company. Now that the ADSL has been installed, am being charged wrong amount that i have agreed upon in the first place. I have specifically asked for a special that was going in february that comes with a moderm for free if you sign up a contract for 24 months. Now this Telkom company is asking me to pay almost R1000 for a mordem. When will you start providing the public with an exceptional service? I've opened a file with you (ref: ********** 2) and you telling me i must wait for 10 working days to get an answer? no guys, something must be done