1 reviews | Active since Aug 2010
Horrible and disgusting service am experiencing from this company
<p>On the 21st of January 2017, i app**** for home internet Uncapped with the guy by the name of Guy outside The Grove mall. he mentioned that the whole process will take 7-10 working days. 10 days later i sent him a message asking what's the delay, he asked me to wait for another week. A week later he asked me to call 10213, that's when i was told my request was closed because Telkom couldn't get hold of me, which they called my old numbers after i have specifically given them my correct details. </p> <p>the request was logged again, on the 1st of March some guy comes to my house, and tells me he can't do anything because someone needs to come and install a pole and a cable. Mind you that i took a full day off just to hear that nonsense. </p> <p>on the 3rd of march i called Telkom again and i was puyt on hold for 40 minutes. </p> <p>Then i went to the telkom branch in the grove mall, the consultant lady then told me that she can't help me because i app**** on line and i need to call 10213.</p> <p>the 13th of march i called again where i was told that htis has now been escalated to the senior person and the pole guy. Both will call me before cob. no one called me. </p> <p>Today, the 16th march i was told there is a problem underground. Now the story is changing. </p> <p>So i have been waiting for almost 3 months for a line and an internet to be installed in my house.</p> <p> </p> <p>Now that's utterly the worst service in history i have ever experienced. </p>
Good Morning Gasbene,
Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
Good Morning Gasbene,
Please be assured that this matter has been escalated to our Sales Team, feedback will be provided.
Your reference number is AI***.
We apologize for any inconvenience caused.
Regards,
Busi
Telkom Social Media Team
I seem to be the only one experiencing the level of disgusting service am getting from this company. Now that the ADSL has been installed, am being charged wrong amount that i have agreed upon in the first place. I have specifically asked for a special that was going in february that comes with a moderm for free if you sign up a contract for 24 months. Now this Telkom company is asking me to pay almost R1000 for a mordem. When will you start providing the public with an exceptional service? I've opened a file with you (ref: ********** 2) and you telling me i must wait for 10 working days to get an answer? no guys, something must be done
I seem to be the only one experiencing the level of disgusting service am getting from this company. Now that the ADSL has been installed, am being charged wrong amount that i have agreed upon in the first place. I have specifically asked for a special that was going in february that comes with a moderm for free if you sign up a contract for 24 months. Now this Telkom company is asking me to pay almost R1000 for a mordem. When will you start providing the public with an exceptional service? I've opened a file with you (ref: ********** 2) and you telling me i must wait for 10 working days to get an answer? no guys, something must be done
