Horrible and Bad Service

Monday morning. The very same Monday 9 of October I was at Alberton Mall, it's there where I saw this shop,? where they make custom screen protectors, and I decided to put on 3 x R649,99 fire resistant screen protectors for my phone, because it's such an expensive device of R50k I wanted to protect it to the best of my ability, against scratches and so on,

On Tuesday, my phone was still not activated, I called the store on Wednesday to no vail, I finally got hold of someone on Thursday than I was told to bring the phone back a guy from Samsung will assist me, because I work out of town, I went on Saturday 14 October, The guy did his thing on the phone, after 15 minutes he was done, the phone worked, but to my surprise the very Saturday night the phone was not working again, I had my Vodacom sim (manually) in the device as well, and that number was working, but not the E-sim, I called Telkom customer service until I turn green in my face, no help at all, we all know how useless they are, they don't assist you, and they have the audacity to ask you to rate they service after your call😡

Furthermore, on the 16 or 17 October my Vodacom sim also stopped connecting (working) by than I was frustrated to the MAXIMUM. I called Telkom store notify them about my problem, I was asked again to bring the device in so that they can send it in to check it out, I refused for them to send the device in for repair reason being (Sutch an expensive phone that I didn't..... No couldn't use for a day, because I was not treated as one of their customers, with no respect and no humanity,.... and most of all I don't get value for my money....Thus, I told them I'm returning the phone back to them. I took the device back on the 21st of October, at the store I decided that I like the phone, they must exchange the device for another Z Fold and replace my screen protectors, the very same ones that was on the phone, but to my surprise. I was told that Samsung refused point blank to replace the screen protectors (1) saying they don't want to get involved.(2) they do-not replace/refund accessories, Yes they do not, but neither did I know that I will encounter problems with their Samsung device, and I'm still stating if I did not protect the device properly and there was scratches of any other kind on the phone, they wouldn't have taken the phone back, yes I'm glad I did protect the device with those screens protectors Even Against Samsung themselves.

At this stage I did not renew my contract with Telkom yet, I'm still waiting for Samsung/Telkom to get back to me.

A very disappointing and unhappy Customer

Elizabeth Cameron