Horrible,

<p>On 02 Jan 2017 I purchased 2x P9 Huawei's. On 30 Jan 2017, 1 of the mobiles went faulty and I took it in for repairs at your Telkom N1 City Branch. I sent technical your staff person Mr MS Casels an email about 2 weeks ago enquiring abt the progress but to no avail. Your Telkom call Centre Agents (080 180) are of no help and do not know who is employed the branch and suggested I go in store after an hour of "Nothing" from my call. When I got to the store you have 1 or 2 staff members working behind a counter that are the only people that can assist me and I do not have time to spend hours in a line that takes an extremely long time for only 2 people to clear, due to slow service and the branch obviously being under staffed. On 24 Feb 2017, Friday at 17h05 I went in store and was told by an employee that this Telkom Branch was “walk in” shop and therefore Telkom has no landline for customers to call in. I was promised the same lady in store that the Manager would contact me and that there was absolutely no one that could assist me. Telkom expects me to pay for NO service and Unused Data. After NOT being called by a Manager, I have now emailed Ettiene at the store on 3 occasions and get 1 line responses "Unfortunately it is still will the technical department" . CAN SOMEONE TELL ME WHAT IS THE PROGRESS ON FIXING THE PHONE OR REPLACING IT AT THIS STAGE because IM PAYING FOR NOTHING. Your turn around time has exceeded.</p>