Horribe Horrible Horrible

Utter incompetence. From start to finish. I have not dealt with any company less willing to fix their own mistakes in my life. When I was in a car accident and my phone was destroyed in the process. I went to telkom to get a new contract and they gave me the option of either paying the remaining installments on my old phone at once or to continue paying the old phone installments along with the new phone installments until the old contract expires. I chose the latter of these options. Against my wishes Telkom repeatedly tried to take all remaining installments at once on multiple occasions and even handed me over to debt collectors. Trying to get the issue resolved by logging a query was as helpful as the rest of tekom (PATHETIC). I was informed that the time frame to resolve the query has expired. Therefore they took to long to resolve the issue, therefore they cannot resolve the issue? After months and months of trying to resolve this I made full payment. Now the payment is not reflecting on their side and nobody can tell me how to resolve the issue. What absolute horrific client service. SIES!