DP
David P
1 reviews | Active since May 2015
21 May 2015, 14:10
**********ly low standard of service
We have had the most unbelievably slow internet since the 2nd of May.<br> <br> Our internet is so slow, we are forced to send emails from our phones.<br> <br> After phoning ***and being rerouted through the ADSL department, ISDN department, twice through the billing department and finally through to the activation department, I was promptly disconnected after waiting nearly three hours.<br> <br> Words cannot explain the frustration and anger at the atrocious level of service I received.<br> <br> The five Telkom employees that \helped"me were absolutely useless"
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Replies (1)Telkom's replyOfficial
21 May 2015, 15:29Hello angrycustomer619,
Thank you for contacting us.
We sincerely apologise for the inconvenience caused.
Your reference number is SM112526.
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Thank you for contacting us.
We sincerely apologise for the inconvenience caused.
Your reference number is SM112526.
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Telkom's reply21 May 2015, 15:29
Official
Hello angrycustomer619,
Thank you for contacting us.
We sincerely apologise for the inconvenience caused.
Your reference number is SM112526.
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
Thank you for contacting us.
We sincerely apologise for the inconvenience caused.
Your reference number is SM112526.
Your query has been escalated to the relevant department and feedback will follow soon.
Regards
Noleen Klein
Telkom Social Media Team
