********** unprofessional service

Evening Telkom, i had the most absurd unbelievable ********** service from your nightshift agent "Mduduzi". Made at a call at about 20:30pm got through to him 20mins after holding to get through to the 1st available agent, he was informed about my predicament that i started getting ads text messages and wanted telkom to confirm which services i am subscribed to without my consent. Mduduzi placed me on hold for over another 20mins without informing me what was the hold up,he had the audesity to inform me that his system was offline but failed to update me but placed me on hold for over 20mins. He had no sense of urgency and sounded not bothered by his action and was further informed that he might try to assist me, i informed me that he should not try but assist in troubleshooting the problem...at the stage i didnt want to be on the phone with him i advised him to send me steps of deactivating this notifications via sms as he had said this were google chrome ads(which he never materialized). I demanded to speak to an Ops manager in order to share my grievance,i was advised i needed to call the next day after 8am(I rediculed this and demanded to speak to anyone in charge). I was placed on hold for over 50mins until the agent discounted my call at about 22:00pm -This does not even call to a written warning but a disciplinary hearing which will result to a dismissal, I am still in awe that i was on the line with Telkom from 20:30pm till 22:00pm(an hour and thirty minutes). My request has still not been honored, this person really did not care about my problem as i am still getting ads notifications on my mobile