********** Support & Lack of Services

On Sep 13 the network coverage on our Business Mobile LTE service started failing. On call was logged and we where advised that the matter would be resolved within 72 hours. To date (Oct 16) the call still remain open and unresolved. This despite following up on a daily basis and still being charged for a service that does not work. Everyday the call centre operators advise that they are escalating the matter, but nothing gets done. Everyday we are advised that the matter has been brought to the attention of the networks department and that a technician will call tomorrow, but no technician ever calls. I have also complained to the Telkom complaints department on ********** and was advised that I should be patient. I upon a request to cancel the service as it is not operational we were advised that we would be liable for the full contract value plus penalties as we are cancelling the contract. The experience has been horrific, the service ********** and absolutely disgusting. I advise any and everybody not to contract with Telkom on any Mobile or LTE solution as it will be extremely inefficient and costly. Please rather go for any other solutions provider, but STAY AWAY from Telkom.