********** service, there worst I have ever seen

It has been a FULL year paying for services that i do not even have. I lost my phone on the 4th of October 2014 and t date i still don't have my sim card. i wrote to hello Peter and that did not help as they kept on sending me emails claiming that they tried to call me and there was no answer when there was not even any missed calls from them.<br> <br> My contracted ended In April and i tried to cancel the contract but to date they are still debiting my account every month.I have requested to speak to manager and i was refused the opportunity. Every person i spoke to could not help me, to even top it up i was told i would forfeit all my airtime and data on that sim because i have not been using it while they are the ones refusing me with the sim swop. i have been sent from pillar to post for this sim swop.<br> <br> Can someone really help with this.<br> <br>