PV
Pieter V

1 reviews | Active since May 2014

06 Feb 2015, 15:33

********** service (nothing but theft)

In November we moved house from Morningside to Sunninghill. We cancelled our old Telkom line and transferred the previous homeowners' line to ourselves.<br> <br> Telkom then decided to not only cancel our line, but also hand our telephone number to someone else (even though we are paying them close to R600 a month). This also prevents us from using our Mweb internet package since they use Telkom's lines (another R300 a month). I would happily stop paying Telkom, but this will affect my credit record since they are clearly not competent enough to get anything right.<br> <br> I've tried phoning the Telkom customer service line, but it is literally impossible to get through if you are an existing customer. The only way one can possibly get through is if you pretend you are a new customer (i.e. someone from who they are not *****ing money already).<br> <br> Telkom get your act together, start providing a service or stop *****ing my money and affecting my credit record.<br> <br> (I have mails supporting all of the above)

0
Replies (1)
Telkom
Telkom's reply09 Feb 2015, 11:21
Official
Hello VannaGunner,

We apologize for the inconvenience caused.

We assure you that an investigation into the incident is currently underway.

Your social media reference number SM86924

Regards,
WilliamLetwaba
Social Media Team