********** Service from Thobeka Cele ( Billing)

I Initially took up a uncapped smart broadband wireless contract , however I was not able to enjoy the service due to the poor connection. I made 3 trips to the Telkom Store trying to resolve this issue , until I cancelled the contract within 4 days of activating the sim and contracts. On the billing date , the full premium was debited of R857.57 , I was advised I will be able to dispute the charge after my contract has been closed on the 3rd .

I called through this morning , I got confirmation that my contract was terminated and transferred to billing for dispute . I spoke to Thobeka Cele. I have never in my entire existence experienced such ********** service, which was topped off when she disconnected the call in my ear whilst I was talking.

Kindly investigate and revert back to me , reference ***A