********** service from telkom once again.

I think this is my 5th complaint on hellopeter.com about telkom this year. This time I tried to go down the Facebook path since they are relatively active on there (I used to call them but then you wait for 30 minutes+ on the phone just for them to pick up). All I did was waste my time. Not only did they not respond to me, they responded on someone else's comment on my post, completely ignoring my issue (see attached images).

There was an issue with a cable and every telkom user was cut off from the network for about half a day. Fine, that is understandable. Things like this happen and the contract allows for a certain amount of downtime. After the issue has been resolved however, I did a speedtest (see attached images) and it was slower than an asthmatic snail. Seriously, I had a better connection in 2003. Bear in mind that this is a LTE connection which averages 20Mbps download speed during the day so I'm getting around 2% of my normal speed.

Yes, I understand that there was an issue with a cable in Centurion on Thursday 21 September 2017. Yes I know that the contract allows for downtime and that is understandable. My issue is that I used one of their channels to report my problem after which they flat out ignored it. After posting again I finally got a response via a direct message. I would love to include that message in here but at the moment my internet is too slow to load it so that I can take a screenshot. It went something along the line of "We are sorry for the inconvenience, our technical team is investigating." This was on Friday.

By the way, this is a copypaste message that they try to comment on all posts. One guy actually said thanks for resolving the issue after which they said posted the same message (see attached pictures).

Surprise surprise, the issue has not been resolved yet otherwise I would not be writing this review would I? So I received another message on Facebook last night (Saturday) with a step-by-step guide on how to resolve my issue. The previous message requested me to send the affected number, model number of the router etc. so they can try to solve the issue. The step-by-step guide did not make any sense at all since the UI they described there was completely different from the one I had in front of me (they have the model number so their guide should be applicable to me right?).

I am now writing this review because I'm damn fed up with this service. Maybe, just maybe, someone will see this and I can at least get an answer on whether or not this issue will ever be fixed. At least then I know what to expect and I can do something about it. I'm paying R800 for this service and I expect it to work. Otherwise what am I paying for?

For any Telkom employee reading this, I'm putting the account details down below: Account holder: PWW Meijer ID number: ********** 047081 Affected number: ********** 883 Device used: B315s-93 Contact number: ********** 416 Alternative contact number: ********** 653 Call me if you need the physical address.

I will probably send another one of these in a month or so. Bye. Wikus