********** service from Telkom mobile

I called Telkom mobile on 19th October to upgrade my contact. I was assured the phone I wanted was in stock and I receive delivery asap. This on a Wednesday. The assistant that I spoke to was Mikaela. She then called me on Friday to tell me the courier company could not deliver because of an issue with my delivery address. She confirmed the address and told me the phone would be delivered the following week. On Tuesday of the following week she called me again to say she wanted to confirm my address. I gave her my work address again for the third time. On Thursday the 27th I could a text from courier IT stating they can deliver cos of an issue with the address. I called Telkom mobile and spoke to Kgotso who assured me that he will escalate the matter to courier IT and the phone would be delivered the following day. I also called courier IT to confirm my address. On Friday the 28th I called Telkom mobile again and I spoke to Kgotso again who assured me the phone would be delivered. I called courier it to check and they told me the phone was sent back to Telkom due to delivery address issues. I called Telkom and spoke to a supervisor by the name Shazlin Bernon who advised me my issue would be sorted by Monday. It is Wednesday today and I have heard nothing from her. I have 3 other contracts with Telkom mobile and it is always a nightmare to get assistance from them. My other phone was delivered to my work address. I don't understand what the issue is this time. Reference number from mikeala ***A...I hope they atleast have the decency to get back to me ***