********** Service from Telkom Mobile

I’ve had a contract with Telkom Mobile for just over 2 years for my tablet. After much thought and deliberation I decided that I would join them permanently with my cell phone contract. The deals look good enough and I was relatively happy with the service I received for my tablet. I cancelled my contract with one of their competitors and started the agonizingly painful journey to absolutely nowhere with Telkom Mobile. This was in August. It is now almost November and I am STILL not sorted.

The sequence of events that followed went accordingly: 1) App**** for my contract online 2) After hearing nothing for a few weeks, phoned the “service” line to no success. 3) Went to the Canal Walk branch where I waited for half an hour before getting service. Only to find out they were out of stock of the iPhone 6 plus that I wanted. No problem, the trainee took down my details and placed the order for me. 4) After more than 10 working days I called the so called “service” line again. No success. Canal Walk is out of my way so I tried a different store. 5) Went to Telkom Mobile Cape Gate where I was told I did not qualify for the contract. Seeing as I already had a contract with them and do not have debt to my name, I enquired further. It turned out they had switched around my income and expenses and I therefore did not qualify. I then app**** again for the iPhone 6 Plus contract 6) After a further 10 working days, I called the Cape Gate Branch again. Once more, no answer. I had to spend another lunch break waiting in queues to find out why Telkom Mobile did not want to take my money. When I was eventually helped, the lady told me that they were no longer ordering the iPhone 6 plus as it is too old. I frustratingly placed an order for the same contract, but with the iPhone 7 Plus (considerably more expensive I must add). 7) Had to call again to find out where my phone was. Once again, I got ZERO assistance from the land line and had to go in store. This time (after waiting AGAIN), I hear that no one knows about an order for the iPhone 7 Plus.

This is EXTREMELY frustrating. I have a contract with them for my iPad. My credit history with them checks out. In this current economic climate, you’d expect a company to want business and you’d expect some sort of customer service!!!!

It is RIDICULOUS that this has taken 3 months already. None of the staff seem to care at ALL about my situation and lie to me every time, trying to blame the previous person I worked with. No sympathy at all. Makes me feel like I’m doing them a favour by spending my hard earned money and important family time with them.

ZERO Feedback ZERO Assistance ZERO Customer satisfaction