********** service from Telkom.

I never really thought that a big company like Telkom would be so poor in cancellations of services that were not working in the 1st place.

My nightmare began when I decided to take out a wifi router for the house and I called in and the sales person told me all was well and I will receive my devise in a couple of days. And I did and was happy to take it home to try it.

I got home and tried to connect and to my surprise there was no connection. I phoned the call center to speak to one of the technicians who confirmed that the area I live in had no coverage. He then went on to advise that I should return the product and should call back the same number I called when I got the devise.

I waited for the next morning and the same procedure was followed by another consultant checking for coverage again. Between March and June I was trying to return the devise. (My worst nightmare.)

About 3 different consultants during my times of calling in were telling me to return it to a nearby Telkom shop which I did not have. I then finally decide in June after being billed over R800 and a couple of cents to return it. I drove from Bronkhostspruit to The Grove to try return and was turned away and told they wont take it because something about Telkom shops being different after I was told that I could take it to any Telkom shop. I then drove to Hatfield and I was turned away very rudely and told that they will not take the device as they did not sell it to me. I then called Telkom again and another consultant told me that they would be able to send out a courier guy to pick it up. After the devise was collected I called again to cancel this contract as I have never used the devise and did not have coverage in my area. I was sent from pillar to post and asked for documents that I do not have possession of and have no clue I needed to have (proof of collection from courier company. Am I suppose to pull it from my rear end?????)

Today I sit still with a bill that has been emailed to me of R1622.01 that might tarnish my name and give me a bad credit record and no one has gotten back to me. My name even spelled wrong on the statements even after rectifying it a couple of times with the call center. My phone bill is so high from calling Telkom and is so exhausting that it takes up even my time at work.

Telkom really disrespectful.

BAD service is an under statement for me. I feel I have been taken advantage of and Telkom does not train their staff enough or they are just being *****.

This is my worst nightmare. I despise what they are doing to me and don't wish it upon anyone....