********** SERVICE - FAULTY LINE FOR 6 MONTHS

We are UTTERLY frustrated with Telkom's \service\". We have at least 30 reference numbers because our line has been faulty for over 6 months with a buzz and intermittent internet service. The last 10 times we called they kept saying that a technician had not been assigned to us. Then on SATURDAY a technician appears, a very, very old gentleman with a nice approach but unfortunately not the abilities to climb up the ladder and sort out the issue on the pole! How can you guys send a technician that cannot solve a problem after the client has been waiting for over 6 months with a faulty line?????? The technician literally left the site as soon as he realised that he needed to climb to the pole. PLEASE SORT THIS OUT URGENTLY, WE CAN'T CARRY ON LIKE THIS!!! WE PAY YOU IN A TIMELY MANNER AND EXPECT DECENT SERVICE!!! WE HAVE ALSO TRIED TO GET OUR VAT NUMBER IN OUR BILLS FOR MONTHS NOW - NO ONE EXECUTES THE REQUEST. IT IS ABSOLUTELY ********** THE WAY YOU TREAT CUSTOMERS.<br> <br> The last reference number that we have is 219CRK020216. PLEASE SORT THIS OUT IMMEDIATELY!!! PHONE THE OFFICE NUMBER THAT'S LINKED TO THE CASE NUMBER. "