********** service by telkom!!!

Telkom has been absolutely ********** with their service lately. My cousin btract is due for an upgrade on the 4 august 2018 and my phone has broke 2 days ago. I need a phone urgently. I called telkom in hope that they can give me and upgrade 2 weeks before my upgrade because i need a phone urgently due to the business that i am in. Ive been told that there would be a refferal which came back declined. I mean its pnly 2 weeks before my upgrade date. I have 3 lines running with telkom. I have eligible for a data upgrade and obviously i cant upgrade that brcause i have no phone. My payements have been on time for the 6 years ive been with telkom and i dont think that this isgood customer service fir such a reputable company like telkom. Is this what you get for a 6 year loyal client with 3 lines due for upgrade next month. I need an upgrade asap. I need a phone urgently. The lady on the phone just said you know what we cant do an upgrade because your cbtract is only due next month however she put through a request. I would like to know on what grounds was my early-early upgrade was declined. Im am looking to take my 3 contracts elsewhere unless telkom is willing to meet me half way!