********** service!!!!

This is the second time my account has been deactivated. I was advised of my outstanding amount on the 23-12-2022 and the payment that needs to be made in order for the account to become active. I made the payment on the 23-12-2022, I was advised that my outstanding balance would be deducted via debit order. I then see on the 30-12-2022 the entire amount was deducted(even though I paid more than half) however today I told that account has been deactivated once again. I’ve called your helpline only for your consultant to cut the call on me and told me I don’t know what I’m talking about even though I tried to explain the situation. The second consultant advised me that collections has deducted me and they are waiting for the money to clear. He said it takes 48 hrs??!! But it’s been more than a week!! The service I’ve received is pathetic! Please assist me in resolving this issue!