********** Service

I visited the Eastgate branch of Telkom Mobile stores looking to get my iphone 6 plus taken in for repairs. I had been told by a consultant at your call centre that the warranty covered the scratches. Tau told me that this call centre agent was crazy. I later learned from an iStore consultant that I should have taken Apple cover when I took the phone, nobody at Rosebank offered me insurance nor informed me about this cover that is available. Nevertheless, I also requested Tau to do a sim swop for me as I had been out of the country for more than 3 months and had not been using my phone number. He told me that my phone had not been allocated to anybody and I couldnt get it back, I asked who do I need to speak to to make tthis happen since he told me about incidents where I can get my number back. He then started to lambast at me about nothing being done for me. he told me the manager cant help me, I shouldnnt even take the store phone number as they do not answer the stores phone. I must just call the call centre, I must take his name and complain.<br> <br> This horrible service is making me consider porting my contract and all my mobile numbers away from Telkom Mobile since nobody cares.