1 reviews | Active since Nov 2016

10 May 2017, 08:52

********** SERVICE

<p>Im am sick and tired of telkom. My line hasn't been working since the 15th April. when it eventually works i want to install my "new" extender that Telkom sent me with my modem only to find that it is faulty. I call the call centre and get put through to 5 different people, so i had to explain myself over and over again, none of them helpful at all. It is terrible how it becomes the customers problem when your company sends me a faulty device. Its not like i haven't been inconvenienced enough now i must go sit in a que at Telkom for a minimum of 2 hrs usually to get attended to., for them to probaly tell me there is no stock like my previous experiences. The telephone number at eastgate just rings so i cant even find out if they have any extenders in stock. The service i have received by telkom is disgusting and i should have know better than to renew my contract. Telkoms service clearly will never change.</p>

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Replies (1)
Telkom
Telkom's reply10 May 2017, 11:09
Official

Good day Thereasa,

Please be assured that this matter has been escalated to our Technical Team, feedback will be provided.

Your reference number is AI***.

We apologize for any inconvenience caused.

Regards,

Busi

Telkom Social Media Team