********** service

My recent experience with the service of telkom has been **********. My dad who is aged has two separate accounts with them for two different houses. He wanted to cancel one of them. He waited on the phone for 3 hours, being thrown from pillar to post, only to be told they can't help him and he should do it online. He asked me to assist to which I did. The website is not user friendly. Logged in and linked the accounts. When we click manage accounts in order to cancel the account, it just keeps going back. I thought that maybe their is an outstanding balance remaining. I paid the balance and attempted again to no avail. Took so much of my time. I feel frustrated and feel telkom dony even deserve a 1 star. I need to cancel the account before a new bill is charged. I dont understand why they cannot just cancel it from their side when they can see their website is pathetic. I will consider telling my dad to join VOX. Zero issues with them