HB
Hamil B

1 reviews | Active since Mar 2012

16 Feb 2016, 08:56

********** service

I live in the Centurion, Wierda Park area. Over the past three months, my landline has been working for an estimated total of 5 days only, i.e. thats 5 days in 3 months! Ive called Telkom and asked what the problem was and Ive been told a few times that theres problems in my area. Problems for 3 months running now I wonder? What on earth is going on with your service Telkom? To top it all off, I have received Telkom invoices and statements indicating that I need to pay for the full amount for these 3 months. This is crazy! So there's obviously major business issues at Telkom - (a) they cant render a reliable service and (b) their accounts department does not speak to or integrate with their service department. This is quite pathetic if you ask me... Why on earth are your'll sending me invoices and statements to pay for a service which barely works? Im giving Telkom until the end of this month and if my service is not up and running, I will choose another service provider, one that actually works and one that does not ******* customers.... Sort your business out asap!

0
Replies (1)
Telkom
Telkom's reply16 Feb 2016, 09:13
Official
Hello hbhoora001,

This response serves as confirmation that your query has been received.
Your reference number : SM201195.
A consultant from our billing team will be in contact to assist with the query.

Regards
Telkom Social Media Team.