********** Service

My Name is Tamzyn , my account was in arrears and suspended. A debit order was made of the full amount on the 25th January after this debit order I was told that my account is with collections (Nudebt) and that the reflection will happen within 7 days. In calling Nudebt to find out about my account which was debited , they told me that they do not have my details on their system and asked me in the debit order reference which number of which I gave her(Telk500880), the Agent specified that this means that Telkom not them have debited in my account and that I should contact telkom. On numerous occasions I called the Call centre and I have been told the same thing. One agent even specified that billing might have made an error in which i said i wouldn't know anything about your billing dept you should find out at times the call would be just dropped. One agent said that i should wait till 12pm which I did the last agent was Sanele whom I asked to escalate to the team leader sbusiso/Nkosinathi said that he will escalate the matter and get back to me. I do not understand how you would switch off an entire line as I have not been calls and how you debit someone and not now